Terms of Service

carrotfunding.io Terms and Conditions

CARROTFUNDING.IO GENERAL TERMS AND CONDITIONS

These carrotfunding.io General Terms and Conditions (the “GTC”) govern rights and obligations in connection with the use of services provided by Carrot Funding FZE (the “Services”), offered mainly through the www.carrotfunding.io website (the “Website”). Please read these GTC carefully. You are under no obligation to use the Services if you do not agree or understand any portion of these Terms, nor should you use the Services unless you understand and agree to these Terms.

1. INTRODUCTORY PROVISIONS

1.1. These GTC govern your (“you”, “your”, or the “Customer”) rights and obligations in connection with the use of the Services provided by Carrot Funding FZE, with its registered office at Ras Al Khaimah Economic Zone, RAK, United Arab Emirates, license number [insert license number] (“we”, “our”, or the “Provider”).

1.2. By registering on the Website or, where registration is not required, not later than by your first use of the Services, you are entering into a contract with the Provider, the subject of which is the provision of the Services of your choice. The GTC form an integral part of such a contract and, by executing the contract with the Provider, you express your agreement to these GTC.

1.3. The Services are only intended for persons over the age of 18 residing in the country for which the Services are available. By registering on the Website, you confirm that you are over 18 years of age. If you are under 18 years of age, you may not use the Services. You undertake to access the Services solely from one of the countries for which the Services are available. You acknowledge that your access to and use of the Services may be restricted or prohibited by law in some countries, and you undertake to only access and use the Services in accordance with applicable laws.

1.4. The Provider shall not provide Services to a Customer that: (i) is of nationality or is residing in Restricted Jurisdictions; (ii) is established or incorporated, or has a registered office in Restricted Jurisdictions; (iii) is subject to the relevant international sanctions; or (iv) has a criminal record related to financial crime or terrorism. Restricted Jurisdictions means countries determined as such by the Provider and published on the Website. The Provider reserves the right to refuse, restrict or terminate the provision of any Services to Customers as per this Clause 1.4. and such Customers are prohibited from using the Services, which also includes the use of the Client Section and/or Trading Platform.

1.5. The Services consist of the provision of tools for simulated foreign exchange trading on the FOREX market or simulated trading with other instruments on other financial markets, provision of analytical tools, training and educational materials, access to the Client Section, and other ancillary services, in particular through the Client Section or by the provision of access to applications provided by the Provider or third parties. Financial market information is used in the simulated trading; however, you acknowledge that any trading that you perform through the Services is not real. You also acknowledge that the funds provided to you for demo trading are fictitious and that you have no right to possess those fictitious funds beyond the scope of their use within the Services, and in particular that they may not be used for any actual trading and that you are not entitled to the payment of those funds. Unless expressly agreed otherwise, you will not be paid any remuneration or profits based on the results of your simulated trading, nor will you be required to pay any losses.

1.6. NONE OF THE SERVICES PROVIDED TO YOU BY THE PROVIDER CAN BE CONSIDERED INVESTMENT SERVICES IN ACCORDANCE WITH APPLICABLE LAWS. THE PROVIDER DOES NOT GIVE OR PROVIDE TO YOU ANY GUIDANCE, INSTRUCTIONS, OR INFORMATION ABOUT HOW OR IN WHICH MANNER YOU SHOULD PERFORM TRANSACTIONS WHEN USING THE SERVICES OR OTHERWISE, OR ANY OTHER SIMILAR INFORMATION ABOUT THE INVESTMENT TOOLS TRADED, NOR DOES THE PROVIDER ACCEPT ANY SUCH GUIDANCE, INSTRUCTIONS, OR INFORMATION FROM YOU. NONE OF THE SERVICES CONSTITUTE INVESTMENT ADVICE OR RECOMMENDATIONS. NO EMPLOYEES, STAFF, OR REPRESENTATIVES OF THE PROVIDER ARE AUTHORIZED TO PROVIDE INVESTMENT ADVICE OR RECOMMENDATIONS. SHOULD ANY INFORMATION OR STATEMENT OF ANY EMPLOYEE, STAFF, OR REPRESENTATIVE OF THE PROVIDER BE INTERPRETED AS INVESTMENT ADVICE OR RECOMMENDATIONS, THE PROVIDER EXPLICITLY DISCLAIMS THAT THE SAME IS INVESTMENT ADVICE OR RECOMMENDATIONS AND SHALL NOT BE RESPONSIBLE FOR THEM.

1.7. Your personal data is processed in accordance with the Privacy Policy.

1.8. The meaning of the definitions, expressions, and abbreviations used in these GTC can be found in clause 18.

2. SERVICES AND THEIR ORDER

2.1. You can order the Services through the Website by completing the appropriate registration or order form. After registration, we will e-mail you the login details for the Client Section and/or Trading Platform and allow you to access them.

2.2. The Services include, among other things, the Free Trial, Evaluation, and Verification programs. These products may differ in the scope of the Services provided (e.g., by analytical tools available to the Customer). With the Free Trial, you may use some of the Services within a limited scope and for a limited period free of charge. Completing the Free Trial does not entitle you to access any other Services.

2.3. All data that you provide to us through the registration or order form, the Client Section, or otherwise must be complete, true, and up to date. You must immediately notify us of any change in your data or update the data in your Client Section. The Customer is responsible for all the provided data being accurate and up to date; the Provider is not obligated to verify the data.

2.4. You acknowledge that if you provide an identification number, tax registration number or other similar information in the registration or order form or in the Client Section, or if you state that you are a legal entity, you will be considered as an entrepreneur (trader) for the purposes of these GTC and when using the Services, and the provisions of these GTC or the applicable law that grant rights to consumers will not apply to you.

2.5. The fee for the Evaluation program varies according to the option selected and depends on the amount of the initial capital, the degree of acceptable risk, the parameters that must be fulfilled for successful completion of the Evaluation and the subsequent Verification, and possibly other configurations. More detailed information on individual options and corresponding fees is provided on our Website. The final fee will be determined based on the option you select when completing the order form. The Provider reserves the right to also provide Services under individually agreed conditions. All such conditions shall be determined at the Provider’s sole discretion. Individual discounts and other benefits may not be combined, unless expressly stipulated otherwise by the Provider.

2.6. The fee is paid for allowing you access to the Evaluation program, or the Services provided under the Evaluation program. The Customer is not entitled to a refund of the fee, for example, if the Customer cancels their Client Section or requests cancellation by e-mail, if the Customer terminates the use of the Services or the contract (e.g., fails to complete the Evaluation or Verification), fails to meet the required conditions, or violates these GTC.

2.7. If the Customer lodges an unjustified complaint regarding the paid fee or disputes the fee with their bank or payment service provider (e.g. through chargeback or other dispute resolution services), on the basis of which annulment, cancellation, or refund of the fee or any part thereof is requested, the Provider reserves the right, at its sole discretion, to stop providing any Services to the Customer and refuse future provision of Services.

2.8. Your choice of the Evaluation option selected when placing an order shall also apply to the subsequent Verification. You will begin the Verification and, where applicable, other related products, using the same parameters and currency as selected for the Evaluation. Once your selection is made, it cannot be changed.

If you are ordering a new Evaluation, the restrictions specified in this clause 2.8 shall not apply.

2.9. The Provider reserves the right to unilaterally change the fees and parameters of the Services at any time, including those required for their successful completion. These changes do not affect Services purchased before the change is published.

2.10. All data entered in the order form may be checked, corrected, and amended until the binding order is placed. The order of Services becomes effective upon submission of the form. The Provider will immediately confirm the receipt of your order via email. In the case of the Free Trial, the contract is concluded upon delivery of the confirmation email. In the case of the Evaluation program, the contract is concluded upon the Provider receiving the payment of the applicable fee, the subject of which is the provision of the Evaluation and, if conditions are met, the Verification. The contract is concluded in English. We archive contracts in electronic form and do not grant access to them.

2.11. You acknowledge that in order to use the Services, you must obtain the necessary technical equipment and software, including third-party software (e.g., to access the Trading Platform), at your own cost and risk. The Website is accessible from the most commonly used web browsers. Internet access, device acquisition, and relevant software updates are your sole responsibility. The Provider does not guarantee compatibility with any specific software or hardware and does not charge any additional fees for internet connectivity.

2.12. You acknowledge that the operators of trading platforms are separate legal entities from the Provider and that their own terms and privacy policies apply when using their platforms or products. You are obligated to read such terms and policies before submitting any order form.

2.13. If the Customer places an unusually large number of orders within an unreasonably short period, the Provider may notify the Customer through the Client Section as a precaution to prevent potentially harmful behavior. If such behavior continues, the Provider reserves the right to suspend further orders by the Customer. If such behavior is identified as part of Forbidden Trading Practices (as defined in Section 5), the Provider may take additional actions. The Provider reserves full discretion in determining the nature of such behavior and setting reasonable boundaries.

3. PAYMENT TERMS

3.1. The amounts of fees for the Carrot Challenge options are denominated in USD and paid using USDC via the DePay payment provider. Users agree to the payment provider's terms and conditions by using this payment method. The fee can also be paid in other currencies listed on the Website. If you select any currency other than USD, the fee for the selected Carrot Challenge option shall be converted using our exchange rates, and your payment total will be automatically displayed in your chosen currency prior to order confirmation. The Customer acknowledges that if payment is made in a currency different from the one selected on the Website, the amount will be converted according to the exchange rate valid at the time of payment.

3.2. Service charges are inclusive of all applicable taxes. If the Customer is an entrepreneur or a trader, it is their sole responsibility to comply with their tax obligations under the laws applicable in their country of residence, and, where applicable, to pay any relevant taxes or fees in connection with the use of our Services.

3.3. You can pay the fee for the selected Carrot Challenge option via payment card, bank transfer, or any other payment methods currently offered by carrotfunding.io on the Website.

3.4. For payments via payment card or other express payment methods, payment shall be made immediately. If you choose to pay via bank transfer, we will send you a proforma invoice electronically with the corresponding amount. You agree to pay this amount within the time frame specified on the invoice. The fee is considered paid once the full amount has been received in the Provider’s account. If payment is not received on time, the Provider reserves the right to cancel your order. The Customer is responsible for all transaction fees charged by their selected payment provider and must ensure the full amount of the fee is received by the Provider.

4. CLIENT SELECTION AND TRADING PLATFORM

4.1. Each Customer is allowed only one Client Section, and all Services must be accessed and maintained within this section.

4.2. The number of Carrot Challenges and Verifications per Client Section may be limited based on the total initial capital amounts ordered or other relevant parameters. Unless granted an exception, capital amounts may not be transferred between products or combined. Performance, parameters, and data across products may not be transferred or merged.

4.3. Access to the Client Section and Trading Platform is protected by login credentials, which must not be shared with any third party. If the Customer is a legal entity, authorized employees or representatives may access the Services through the Client Section. The Customer is responsible for all activity conducted through their Client Section or Trading Platform. The Provider is not liable for misuse or any resulting consequences arising from Customer-related actions or inactions.

4.4. The Services may not be available at all times due to maintenance or other reasons. The Provider bears no responsibility, and no compensation will be provided for any unavailability of the Client Section or Trading Platform, or loss of data/content uploaded or transferred through them.

4.5. Customers may request cancellation of their Client Section by sending an email to support@carrotfunding.io. This will be treated as a termination request. Upon confirmation of receipt, the contract is considered terminated and the Customer forfeits access to Services, including the Trading Platform. No refund or reimbursement of fees paid or costs incurred will be provided.

5. RULES OF DEMO TRADING

5.1. During demo trading, you may perform any transactions unless prohibited by clause 5.4. You agree to follow proper market practices, including risk management, and accept any platform-specific trading limitations.

5.2. You acknowledge that carrotfunding.io has access to your demo trade data and may share it with affiliated entities. You authorize them to use this information at their discretion without further consent or compensation. You confirm that your demo trades do not constitute investment advice.

5.3. The Provider is not responsible for the accuracy, delay, or interruption of market information displayed on the Trading Platform or through the Client Section.

5.4. FORBIDDEN TRADING PRACTICES

5.4.1. DURING DEMO TRADING, IT IS PROHIBITED TO:

(a) Use trading strategies that knowingly or unknowingly exploit errors in the system (e.g., price display issues or update delays); (b) Use external or delayed data feeds for trading; (c) Engage in manipulative trades alone or with others, including through connected or separate accounts; (d) Trade in violation of these Terms or the Trading Platform rules; (e) Use software, AI, ultra-high-speed tools, or mass data entry methods that offer unfair advantages; (f) Perform gap trading by opening trades:  (i) Around major events (e.g., macroeconomic news or earnings reports) that may impact financial markets; and  (ii) Within 2 hours before a market closes for 2 hours or more; (g) Engage in trading behavior inconsistent with standard practices in financial markets, or that could cause carrotfunding.io financial or reputational harm (e.g., overleveraging, one-sided exposure, account flipping).

5.4.2. Customers agree that Services are for personal use only. You may not:

(a) Allow third parties to access or trade on your Carrot Challenge or Verification accounts; (b) Access, manage, or trade on another user’s account or provide account management services to others.

Violation of the above will be treated as a Forbidden Trading Practice under this clause with corresponding consequences.

5.4.3. Trades must follow reasonable risk management. It is prohibited to: (i) Open unusually large position sizes relative to prior trades on any of your accounts; (ii) Open an unreasonably high or low number of trades compared to your usual activity.

The Provider reserves the sole right to determine whether a trade or strategy constitutes a Forbidden Trading Practice.

5.5. If a Customer engages in any Forbidden Trading Practices:

(i) The Provider may consider the Challenge or Verification as failed; (ii) Trades may be removed from history or excluded from performance calculations; (iii) The Provider may cancel Services and terminate this contract; (iv) Leverage may be reduced to 1:5 on any or all accounts.

5.6. If Forbidden Trading Practices are used on multiple accounts (same or different Customers), or in combination with external accounts, carrotfunding.io may terminate all associated contracts and Services at its discretion.

5.7. If third-party funded accounts are involved in violations, those accounts may be terminated by the external provider under their own terms and policies.

5.8. Repeat violations after warning may lead to permanent loss of access to Services and Platforms, without refund or compensation.

6. carrotfunding.io EVALUATION AND VERIFICATION

6.1. After paying the fee for the selected option of the carrotfunding.io Evaluation, the Customer will receive the relevant login data for the Trading Platform at the e-mail address provided by the Customer or in the Client Section. The Customer activates the carrotfunding.io Evaluation by opening the first demo trade in the Trading Platform. YOU ACKNOWLEDGE THAT, BY OPENING THE FIRST DEMO TRADE, YOU EXPRESSLY DEMAND THE PROVIDER TO PROVIDE COMPLETE SERVICES. IF YOU ARE A CONSUMER, IT MEANS THE COMPLETION OF SERVICES BEFORE THE EXPIRY OF THE PERIOD FOR WITHDRAWAL FROM THE CONTRACT, WHICH AFFECTS YOUR RIGHT TO WITHDRAW FROM THE CONTRACT, AS SPECIFIED IN MORE DETAIL IN CLAUSE 12. If you do not activate the carrotfunding.io Evaluation within 30 calendar days of the date on which it was made available to you, your access to it will be suspended. You can request the renewal of access via the Client Section or by sending an e-mail to support@carrotfunding.io within 6 months of the initial suspension, otherwise we will terminate the provision of the Services without any right to a refund of the fee.

6.2. In order for the Customer to meet the conditions of the carrotfunding.io Evaluation, the Customer must fulfill all of the following parameters at the same time: 6.2.1. the Customer has opened at least one demo trade on at least four different calendar days; 6.2.2. in the course of none of the calendar days during the carrotfunding.io Evaluation did the Customer report a loss on any demo trades opened and closed on that day, which would exceed the percentage of the initial capital for the respective option as described below:

carrotfunding.io Evaluation

in total 5% of the initial capital

in total 5% of the initial capital

6.2.3. at no time during the carrotfunding.io Challenge did the Customer report a loss on any opened and closed demo transactions, which would exceed in total the percentage of the initial capital for the respective option as described below:

carrotfunding.io Evaluation

in total 10% of the initial capital

in total 10% of the initial capital

6.2.4. the Customer is in a total profit on all closed demo trades amounting to at least the percentage of the initial capital for the respective option as described below:

carrotfunding.io Evaluation

in total 10% of the initial capital

in total 10% of the initial capital

The above parameters are explained in more detail here on the Website.

6.3. If the Customer has met the conditions of the carrotfunding.io Challenge specified in clause 6.2, and at the same time has not violated these GTC, in particular the rules of demo trading under clause 5.4, the Provider will evaluate the carrotfunding.io Challenge as successful and will make the Verification available to the Customer free of charge by sending login details to the Customer’s e-mail address or Client Section. The Provider does not have to evaluate the carrotfunding.io Challenge if the Customer has not closed all trades.

6.4. The Customer activates the Verification by opening the first demo trade in the Trading Platform. If the Customer does not activate the Verification within 30 calendar days from the day on which the Customer received the new login data, the Customer’s access to the Verification will be suspended. The Customer may request the renewal of access via the Client Section or by sending an e-mail to support@carrotfunding.io within 6 months of the suspension, otherwise we will terminate the provision of the Services without any right to a refund.

6.5. In order for the Customer to meet the conditions of the Verification, the Customer must fulfill all of the following parameters at the same time: 6.5.1. during the Verification, the Customer has opened at least one demo trade on at least four different calendar days; 6.5.2. in the course of none of the calendar days during the Verification did the Customer report a loss on any demo trades opened and closed on that day, which would exceed the percentage of the initial capital for the respective option as described below:

carrotfunding.io Verification

in total 5% of the initial capital

in total 5% of the initial capital

6.5.3. at no time during the Verification did the Customer report a loss on the sum of the opened and closed demo trades, which would exceed in total the percentage of the initial capital for the respective option as described below:

carrotfunding.io Verification

in total 10% of the initial capital

in total 10% of the initial capital

6.5.4. Customer is in total profit from all closed demo trades amounting to at least the percentage of the initial capital for the respective option as described below:

carrotfunding.io Verification

in total 10% of the initial capital

in total 10% of the initial capital

The above parameters are explained in more detail here on the Website.

6.6. For the Customer to meet conditions of the Verification, the Customer shall comply with the following: 6.6.1. Customer has met the conditions of the Verification specified in clause 6.5; 6.6.2. Customer has not violated these GTC, in particular, the rules of demo trading under clause 5.4; and 6.6.3. Customer has not exceeded the maximum total amount of the capital allocation of USD 400,000 (USD 200,000 for the Aggressive option), individually or in combination, per Customer or per each trading strategy, within the meaning of applicable carrotfunding.io Trader Program agreement, if Customer is already participating in the carrotfunding.io Trader Program.

If the above conditions are met, the Provider will evaluate the Verification as successful and will recommend the Customer as a candidate for carrotfunding.io Trader program. The Provider does not have to evaluate the Verification if the Customer has not closed all transactions.

6.7. If during the carrotfunding.io Challenge the Customer does not comply with some of the conditions specified in clause 6.2.2. or 6.2.3., the carrotfunding.io Challenge will be evaluated as unsuccessful, and the Customer will not be allowed access to the subsequent Verification. If during the Verification the Customer does not comply with any of the conditions specified in clause 6.5.2. or 6.5.3., the Verification will be evaluated as unsuccessful, and the Customer will not be recommended as a candidate for the carrotfunding.io Trader program. In such cases, the Customer’s account and Services will be cancelled without refund of fees already paid.

6.8. Provider recommending Customer as a candidate for the carrotfunding.io Trader Program in no way guarantees Customer’s acceptance into the carrotfunding.io Trader Program. The Provider is not responsible for Customer being rejected by the carrotfunding.io Trader Program for any or no reason.

7. carrotfunding.io TRADER

If the Customer is successful in both the Evaluation and Verification, the Customer may be offered a contract by a third-party company, in its sole discretion to participate in the carrotfunding.io Trader Program. The terms, conditions, and agreement between the Customer and a third-party company are strictly between the Customer and the third-party company. carrotfunding.io is in no way involved with the carrotfunding.io Trader Program agreement—or lack thereof—executed between the third-party company and the Customer. The Customer acknowledges their personal data may be shared with a third-party company for purposes of considering offering such a contract.

8. USE OF THE WEBSITE, SERVICES AND OTHER CONTENT

8.1. The Website and all Services, including the Client Section, their appearance and all applications, data, information, multimedia elements such as texts, drawings, graphics, design, icons, images, audio and video samples, and any other content that may form the Website and the Services (collectively referred to as the "Content"), are subject to legal protection pursuant to copyright laws and other legal regulations and are the property of the Provider or the Provider’s licensors. The Provider grants you limited, non-exclusive, non-transferable, non-assignable, non-passable, and revocable permission to use the Content for the purpose of using the Services for your personal use and in accordance with the purpose for which the Services are provided. The Content is not sold or otherwise transferred to you and remains the property of the Provider or the Provider’s licensors.

8.2. All trademarks, logos, trade names, and other designations are the property of the Provider or Provider’s licensors, and the Provider does not grant you any authorization to use them.

8.3. Both the Customer and the Provider undertake to act in accordance with the principles of fair dealing in the performance of the contract and in mutual negotiations and, in particular, not to damage the good reputation and legitimate interests of the other party. The Customer and the Provider will resolve any possible disagreements or disputes between them in accordance with these GTC and the applicable law.

8.4. Except for the rights expressly set out in these GTC, the Provider does not grant you any other rights relating to the Services and other Content. You may only use the Services and other Content as set out in these GTC.

8.5. When accessing the Services and other Content, the following is prohibited:

  • 8.5.1. to use any tools that may adversely affect the operation of the Website and Services or that would be intended to take advantage of errors, bugs, or other deficiencies of the Website and Services;

  • 8.5.2. to circumvent geographical restrictions of availability or any other technical restrictions;

  • 8.5.3. to make copies or back-ups of the Website and other Content;

  • 8.5.4. to reverse-engineer, decompile, disassemble or otherwise modify the Website and other Content;

  • 8.5.5. to sell, rent, lend, license, distribute, reproduce, spread, stream, broadcast or use the Services or other Content otherwise than as permitted;

  • 8.5.6. to use automated means to view, display, or collect information available through the Website or Services; and

  • 8.5.7. to use any other tools or means the use of which could cause any damage to the Provider.

8.6. The provisions of clause 8 are not intended to deprive the Customer of the Customer’s consumer rights which cannot be excluded by law.

9. DISCLAIMER

9.1. YOU ACKNOWLEDGE THAT THE SERVICES AND OTHER CONTENT ARE PROVIDED “AS IS” WITH ALL THEIR ERRORS, DEFECTS AND SHORTCOMINGS, AND THAT THEIR USE IS AT YOUR SOLE RESPONSIBILITY AND RISK. TO THE MAXIMUM EXTENT PERMITTED BY THE MANDATORY LAWS OF THE UNITED ARAB EMIRATES, THE PROVIDER DISCLAIMS ANY STATUTORY, CONTRACTUAL, EXPRESS, AND IMPLIED WARRANTIES OF ANY KIND, INCLUDING ANY WARRANTY OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT OF ANY RIGHTS.

9.2. TO THE EXTENT PERMITTED BY THE MANDATORY PROVISIONS OF THE APPLICABLE LAWS, THE PROVIDER IS NOT RESPONSIBLE FOR ANY HARM, INCLUDING ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFIT, LOSS OF DATA, PERSONAL OR OTHER NON-MONETARY HARM OR PROPERTY DAMAGE CAUSED AS A RESULT OF USE OF THE SERVICES OR RELIANCE ON ANY TOOL, FUNCTIONALITY, INFORMATION OR ANY OTHER CONTENT AVAILABLE IN CONNECTION WITH THE USE OF THE SERVICES OR ELSEWHERE ON THE WEBSITE. THE PROVIDER IS NOT RESPONSIBLE FOR ANY PRODUCTS, SERVICES, APPLICATIONS OR OTHER THIRD-PARTY CONTENT THAT THE CUSTOMER USES IN CONNECTION WITH THE SERVICES. IN CASE THE PROVIDER’S LIABILITY IS INFERRED IN CONNECTION WITH THE OPERATION OF THE WEBSITE OR PROVISION OF THE SERVICES BY A COURT OF JUSTICE OR ANY OTHER COMPETENT AUTHORITY, THIS LIABILITY SHALL BE LIMITED TO THE AMOUNT CORRESPONDING TO THE FEE PAID BY THE CUSTOMER FOR THE SERVICES IN CONNECTION WITH WHICH THE CUSTOMER HAS INCURRED THE LOSS.

9.3. The Provider reserves the right to modify, change, replace, add, or remove any elements and functions of the Services at any time without any compensation.

9.4. The Provider is not responsible for its failure to provide the purchased Services if that failure occurs due to serious technical or operational reasons beyond the Provider’s control, in the case of any crisis or imminent crisis, natural disaster, war, insurrection, pandemic, a threat to a large number of people, or other force majeure events, and/or if the Provider is prevented from providing the Services as a result of any obligations imposed by law or a decision of a public authority.

9.5. The provisions of Clause 9 are not intended to deprive the Customer of the Customer’s consumer or other rights that cannot be excluded by law.

10. VIOLATION OF THE GTC

10.1. IF THE CUSTOMER VIOLATES ANY PROVISION OF THESE GTC IN A MANNER THAT MAY CAUSE ANY HARM TO THE PROVIDER, IN PARTICULAR, IF THE CUSTOMER ACCESSES THE SERVICES IN CONFLICT WITH CLAUSE 1.3 OR 1.4, IF THE CUSTOMER PROVIDES INCOMPLETE, UNTRUE OR NON-UPDATED INFORMATION IN CONFLICT WITH CLAUSE 2.3, IF THE CUSTOMER ACTS IN A MANNER THAT MAY DAMAGE THE PROVIDER’S GOOD REPUTATION, IF THE CUSTOMER VIOLATES THE DEMO TRADING RULES PURSUANT TO CLAUSE 5.4, IF THE CUSTOMER ACTS IN CONFLICT WITH CLAUSE 8.3, AND/OR IF THE CUSTOMER PERFORMS ANY OF THE ACTIVITIES REFERRED TO IN CLAUSE 8.5, THE PROVIDER MAY PREVENT THE CUSTOMER FROM ORDERING ANY OTHER SERVICES AND COMPLETELY OR PARTIALLY RESTRICT THE CUSTOMER’S ACCESS TO ALL OR ONLY SOME SERVICES, INCLUDING ACCESS TO THE CLIENT SECTION AND TRADING PLATFORM, WITHOUT ANY PRIOR NOTICE AND WITHOUT ANY COMPENSATION.

11. COMMUNICATION

11.1. You acknowledge that all communication from the Provider or its partners in connection with the provision of Services will take place through the Client Section or your e-mail address, which you register with us. Written electronic communication by e-mail or through the Client Section is also considered to be written communication.

11.2. Our contact e-mail address is support@carrotfunding.io and our contact address is Ras Al Khaimah, United Arab Emirates.

12. RIGHT TO WITHDRAW FROM A CONTRACT

12.1. If you are a consumer, you have the right to withdraw from a contract without giving a reason within 14 days of its execution (see clause 2.10 for details on the time of execution of the agreement). PLEASE NOTE THAT IF YOU START PERFORMING DEMO TRADES BEFORE THE EXPIRY OF THE SPECIFIED TIME LIMIT, YOU LOSE YOUR RIGHT TO WITHDRAW FROM THE CONTRACT.

12.2. Your withdrawal from the contract must be sent to our e-mail address support@carrotfunding.io within the specified time limit. You can use the template form available here to withdraw. We will confirm the receipt of the form to you in text form without undue delay. If you withdraw from the contract, we will refund you without undue delay (no later than 14 days after your withdrawal from the contract) all fees we have received from you, in the same way in which you paid them.

12.3. The Provider is entitled to withdraw from the contract in the case of any breach by the Customer specified in Clause 10. The withdrawal has effect from the day of its delivery to the e-mail address of the Customer or through the Client Section.

13. DEFECTIVE PERFORMANCES

13.1. If the Services do not correspond to what was agreed or have not been provided to you, you can exercise your rights from defective performance. The Provider does not provide any guarantee for the quality of the services. You must notify us of the defect without undue delay at our e-mail address or at our address listed in clause 11.2. When exercising the rights from defective performance, you may request that we remedy the defect or provide you with a reasonable discount. If the defect cannot be remedied, you can withdraw from the contract or claim a reasonable discount.

13.2. We will try to resolve any complaint you may lodge as soon as possible (no later than within 30 calendar days), and we will confirm its receipt and settlement to you in writing. If we do not settle the complaint in time, you have the right to withdraw from the contract. You can file a complaint by sending an e-mail to our e-mail address support@carrotfunding.io.

14. CHANGES TO THE GTC

14.1. The Provider reserves the right to change these GTC from time to time with effect for the contract previously entered into by the Customer. The Provider will notify the Customer of the change in the GTC at least 7 days before the change in the GTC is effective, via the Client Section or by e-mail. If the Customer does not agree with the change, the Customer is entitled to reject it. The Customer must do so no later than on the last business day before these changes take effect by sending.

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