Read Me - Support Guide

This Support Guide is designed to help you quickly find answers to common questions and resolve common issues that users face on carrotfunding.

Please read this page before opening a support ticket. During busy periods, support responses may take up to 24–48 hours, with longer response times possible on weekends.

Recommendations

Before contacting support, we strongly recommend the following:

1. Search this FAQ section, many common questions around evaluations, objectives, payouts, and accounts are already covered.

2. Read the Documentation to better understand the concepts you have questions about. Our docs explain how carrotfunding works, from challenge objectives to payouts and platform mechanics.

3. If you still can’t find an answer, you can open a ticket via Discord.

Security Reminders

1. Never share your wallet address’s private key, seed phrase, passwords, or recovery codes with anyone.

2. carrotfunding support will never ask for sensitive wallet information.

3. Always double-check URLs before connecting your wallet. Scammers often use similar-looking domains.

4. Only interact with official carrotfunding links shared in our documentation or official Discord channels.